Earlier in the year, the NHS encouraged staff to have a ‘What matters to you?’ conversation with people they care for or support.
The imaging departments at Heartlands, Good Hope and Solihull hospitals took part to find out what patients and their carers thought of their visits to each department. Patients were encouraged to complete a postcard which was then attached to a visible feedback poster. Posters advertising and explaining the event were displayed in Urdu, Polish, Arabic and English.
The response from patients was very positive and a lot of feedback was received. The cards are now being collated for themes and for any issued which need to be addressed. Consultant Radiographer, Louise Small, said
“Visits to X-ray form part of many patient journeys so imaging is well placed to interact with many patient pathways.”
The results of the day are being shared with staff at their lunch and learn sessions on the importance of communication, which forms part of the staff continuous professional development. Any comments pertaining to other departments will also be shared with them.