Clinical systems

The Picture Archiving and Communication System (PACS) is installed at all sites using Agfa Impax 6. This stores all imaging digitally and can be accessed for immediate review from any PC in the Trust.

We use HSS CRIS as the Radiology Information System which allows us to receive electronic referrals, vet all referrals, book appointments and produce imaging reports.

PACS Access, Training & Advice

PACS access can be applied for via the Heartsol application form on the Trust intranet. PACS training and advice can be arranged between 9-5 Monday to Friday. Please bleep PACS team on 2835,  8182  or 0215.

Quick user guide

Online training course

Guide to using Web PACS (Xero)

ClinApps is a site-wide application that can be used for Multi-plane reformatting of cross-sectional imaging. The application needs to be loaded locally to PCs and user accounts adjusted to use this functionality.

Please contact  if you currently use VOXAR and would like ClinApps.

Quick user guide

PACS Faults

All PACS faults should be logged via the IT helpdesk on 41130 or via the Trust intranet under ‘ICT helpdesk customer support’.

Email Notifications

All imaging reports can be found on iCare/Concerto. In addition, urgent reports are emailed directly to consultant referrals internally, these can also be delegated to another member of staff to receive as well. Other reports are sent via daily reports or when each report is issued – depending on referral preferences.

Rejected requests are also emailed back to the consultant and referrer with information on why the request is rejected.

How to configure your email notification preferences

Image Transfer / Exchange Portal

During core hours we can transfer images between our PACS system and the majority of other Trusts’ PACS systems within England using the Image Exchange Portal (IEP).

View a list of Trusts connected to IEP

External requests for images should be communicated via the local PACS team by emailing: For security reasons all mailings containing patient demographics to this email account MUST be from another NHS mail account.

For non-urgent internal requests for images transfers either into UHB PACS or to other hospitals please complete this form and email it to

For urgent transfers bleep the PACS team on 2835, 8182 or 0215 or call 45254, 49136 or 41280

Transfers outside of normal working hours to a number of sites can be completed by the on-call radiographer. For all other sites it is only possible to transfer images by creating a CD. Out of hours transfers into this trust should be made directly to the source hospital and will be received directly into PACS.

As we do not have the capacity or the legal right to store images imported from other sites into the UHB  PACS archive at Heartlands, Good Hope, Solihull Hospitals, Community Services and Birmingham Chest Clinic  we will automatically delete all images after 3 months.

All images imported are stored at the site of origin. If they have been deleted from UHB PACS they may be restored at a later date on request.